Skip to main content
Detail Office Hours Monday: 10 AM to - 6 PM Tuesday: 10 AM to - 6 PM Wednesday: 10 AM to - 6 PM Thursday: 10 AM to - 6 PM Friday: 10 AM to - 6 PM Saturday: 10 AM to - 4 PM Sunday: 12 AM to - 12 AM In-person visits by APPOINTMENT ONLY.
We look forward to hearing from you!
  • Monday: 10 AM to - 6 PM
  • Tuesday: 10 AM to - 6 PM
  • Wednesday: 10 AM to - 6 PM
  • Thursday: 10 AM to - 6 PM
  • Friday: 10 AM to - 6 PM
  • Saturday: 10 AM to - 4 PM
  • Sunday: Closed
In-person visits by APPOINTMENT ONLY.
We look forward to hearing from you!

Resident FAQ

Resident FAQ


Quick Care Guide

Please remember that you reviewed and signed a copy of the Community Policies, Rules, and Regulations as part of your Residential Lease! This information is intended to serve as a complementary quick reference guide to better acquaint you with your new home.

Your home is equipped with stainless steel Whirlpool or GE brand appliances. To clean and care for their stainless steel surfaces, please use stainless steel cleaner (we recommend affresh® Stainless Steel cleaner) and wipe using a microfiber cloth in the direction of the grain to prevent damage to your appliances. IMPORTANT: To avoid damage to the finish, do not use soap-filled scouring pads, abrasive or harsh cleaners, any cleaning product containing chlorine bleach, steel-wool pads, gritty wash cloths or certain paper towels. Any excessive damage to the surfaces of the appliances will be assessed at move-out. Your home is also equipped with in-unit washer and dryer units that can be found in the laundry/utility area of your home. Please be mindful in using any harsh chemicals when using the washer unit and remember to clean the dryer filter periodically to ensure optimal operation. For additional information about your appliances visit Whirlpool’s website at https://producthelp.whirlpool.com/ or GE’s website at https://www.geappliances.com/ge/stainless-steel.htm or contact us directly!

All exterior lights are set to an automatic photocell. Exterior lighting will turn on and off at sundown and sunrise, respectively, and lighting will be managed by us directly.

Your home has a mix of luxury vinyl plank flooring, high performance carpet, and high performance polyaspartic garage coating. Once you’ve moved in, you’ll want to keep them looking fresh and clean. While all areas are easy to maintain, it’s also important to understand how to properly clean them to preserve their durability during your stay and beyond: (1) For vinyl flooring, please avoid abrasive cleaning aids, as these may scratch the floor. Simply use a broom or vacuum to remove dust and debris. For wet cleaning, one of the best cleaners for your vinyl floors is a simple solution of an ounce of mild dishwashing soap in a gallon of plain water. Consider using furniture pads for furniture and be mindful when relocating furniture around your home. (2) For carpet, the best thing to do is perform a light vacuum regularly to keep your carpet clean and consider adopting a “no shoes” policy to prevent bringing dirt and grime into these areas. For any staining, please consult us for assistance to prevent further damage to the carpet. (3) For garage coating, avoid harmful solvents and cleaning agents. Brooming and/or a simple water and dish soap solution applied with a squeegee are best to avoid damage.

Your Carrier or LG ductless mini-split system allows you to control the temperature for each room individually, providing you with flexibility over the climate control of your home. There are several key things to remember when operating your system: (1) Each unit has a remote control or thermostat that is unique to that unit. Please keep the remote control in its specific room at all times. (2) All units must be kept in the same “mode” (i.e., heating or cooling) when operating multiple units. While units can be set to different temperatures, they must all be in the same mode to work simultaneously. (3) To keep your system in its best condition, semi-annual cleanings will be conducted to ensure all filters and hoses are operating appropriately.

Utilities on the property include electric, water/sewer, and trash services. Water/sewer and trash will be billed directly on your monthly statement and are managed by YES Energy Management on behalf of the property. You will be responsible for the set up and payment of electric service to your home. For any questions related to electric service, contact UnitedPower via their website at https://www.unitedpower.com/ or at 303-637-1300. For any questions related to water/sewer, please contact YES Energy Management at 844-889-1689.


Community Rules - General Guidelines

Tenants, their children, guests and invitees are expected to maintain an understanding of all terms of the Lease, including the rules and policies laid out herein, and to conduct themselves in accordance with Lease terms and posted signage at all times while on the Common Areas or in their Dwelling Unit.

Tenants are responsible for the actions and conduct of their children, pets, guests and invitees at all times while on the Common Areas or in their Dwelling Unit.

Tenants assume financial responsibility for damage to the premises, furnishings and/or landscaping caused by their children, pets, guests and invitees.

Smoking of any kind as well as the use of illegal drugs on the Premises is strictly prohibited at all times. Smoking or use of any illegal drug may subject Tenant to additional fees in accordance with the Schedule of Fines, and constitutes a Default under the terms of the Lease.

All Tenants are required to purchase renter’s insurance with liability protection naming Landlord as an additional insured. It is also recommended to protect the contents of your Dwelling Unit. Landlord is not responsible for loss or damage to any personal property, including but not limited to vehicles. Failure to maintain insurance throughout the Term of your Lease may subject Tenant to additional fees in accordance with the Schedule of Fines, and constitutes a Default under the terms of the Lease.


Community Rules - Common Area & Amenities

Tenant is responsible for compliance with all signage and posted rules throughout the Common Areas, specifically as it relates to any posted rules at or in the vicinity of bicycle racks, the Grilling Pavilion, the Dog Park, and all parking areas, including open parking, carport parking, and garage parking areas.

Any bicycle utilizing storage racks on the Premises that is not operational, has flat tires, major dents, or is of any similar condition of disrepair will be issued a warning notice. If the problem is not corrected within twenty-four (24) hours, the bicycle will be removed. Please call the Landlord’s Office to advise of any such occurrence at any of the bike storage facilities on the Premises.

The Grilling Pavilion is available for use by Tenants in strict accordance with the posted rules. Failure to adhere to posted signage may subject Tenant to fees in accordance with the Schedule of Fines, charged as Additional Rent. Further action may be taken at the Landlord’s discretion, including but not limited to, revocation of use of the Grilling Pavilion.

The Dog Park is available for use by Tenants in strict accordance with the posted rules. Failure to adhere to posted signage may subject Tenant to fees in accordance with the Schedule of Fines, charged as Additional Rent. Further action may be taken at the Landlord’s discretion, including but not limited to, revocation of use of the Dog Park.

Tenants, their children and their guests are to refrain from playing, riding bikes, walking or parking vehicles, etc. on landscaped areas, planted areas or on internal sidewalks.

The riding of bicycles, rollerblading, skating, and/or other recreational equipment is not permitted within the parking areas, on internal sidewalks or streets, or in the Common Areas at any time. No one is allowed to play in or on or loiter on the stairs, breezeways, parking or internal sidewalks and/or street areas at any time.


Community Rules - Decorating

Painting and wallpapering and/or altering the structure of any part of the Dwelling Unit is not permitted, including changing light fixtures, plumbing fixtures, appliances, or any other furnishings within the Dwelling Unit without the advance written consent of the Landlord.

The use of small nails for the purpose of hanging pictures and other articles on the walls is permitted. Please note, upon move-out and vacating the premises all such holes will need to be filled, sanded, and painted. To mitigate expense upon your move-out, it is our recommendation to leave any nail holes as is. As a reminder, no work is permitted to be performed by any third-party or subcontractor without the written consent of the Landlord.

Foil or paper in windows is not permitted.


Community Rules - Deliveries

The Landlord is in no way responsible for, nor will it supervise, any deliveries and/or admissions to your Dwelling Unit.

Landlord does not permit packages to be delivered to Leasing Office. Failure to correct addressing after notice has been provided to Tenant may result in fees for Landlord’s time, charged to Tenant as Additional Rent.


Community Rules - Garages

Garage doors must be kept closed at all times unless Tenant is actively working in garage and garage area. These garage doors may remain open at these times but only for a brief period, not exceeding one (1) hour.

Garages must be used for parking of vehicles therein. Use of garages for parking has priority over any other uses of the garage area. Persons are not permitted to use the garage for storage thus interfering with the parking of vehicles in said garages.

Tenants with an oversized vehicle who can demonstrate that it does not fit in the garage area may make a request for accommodation to use open parking so long as the inability to fit said vehicle can be demonstrated. Oversized vehicle parking may be subject to Additional Rent.

From time to time, subject to availability, Landlord may grant a Tenant’s request to utilize open parking in lieu of garage parking. Such a request may be granted only with the advance written consent of the Landlord, which consent may be withheld in the sole, subjective and absolute discretion of the Landlord. Open parking may be subject to Additional Rent.


Community Rules - Keys & Lockouts

Tenants will be issued one (1) key fob or electronic pin code per occupant, one (1) mailbox key per occupant, and two (2) garage door clickers (as applicable). Upon vacating the Dwelling Unit, the Tenant will return all key fobs (if applicable), mailbox keys, and garage openers to the Landlord. Should key fobs, mailbox keys, and openers (as applicable) not be returned to Landlord when the Tenant vacates the Dwelling Unit, a charge will be assessed for the missing key(s) and opener(s). Please note, permanent guest and/or spare keys are unable to be issued.

All Dwelling Units are equipped with keyless entry. In the event of a lock-out during office hours, one of our staff will be happy to assist you in accessing your Dwelling Unit. Should you require assistance after office hours or during a holiday, it will be necessary to make payment per lock-out service in accordance with the Schedule of Fines. Such amount will be charged to your account as Additional Rent.

Landlord shall retain a master keycode to the premises. Tenants will not alter any lock or install a new lock on any door.


Community Rules - Maintenance

Requests for maintenance must be submitted through the resident web portal as early in the day as possible to ensure prompt attention. We will do our utmost to service your request in the same day during regular business hours.

Emergency service requests should be called into the Landlord’s Office directly and subsequently submitted through the resident web portal. All requests, including emergency requests, must be submitted through the resident web portal.

Maintenance service will require admission to your Dwelling Unit. If you wish to be there and desire a specific time for work to be done, please notify the Landlord's Office when you call or make your request through the resident web portal. Reasonable efforts will be made to accommodate your request. However, there are times when Landlord may not be able to accommodate specific timing requests and reserves the right in Landlord’s discretion to determine the timing within reasonable hours to ensure the prompt completion of work following the submission of a request for maintenance. Reasonable hours shall be from 8:00 a.m. to 6:00 p.m.. Cancelling previously scheduled work without proper notice may subject Tenant to fees in accordance with the Schedule of Fines, charged as Additional Rent.

Frivolous or non-emergency calls outside of posted business hours may be subject Tenant to fees in accordance with the Schedule of Fines, charged as Additional Rent. Repairs performed due to negligence or mischief will be charged to Tenant as Additional Rent.

No repairs or maintenance work is permitted to be performed by any third-party or subcontractor without the advance written consent of the Landlord. Unauthorized work may be subject to fees in accordance with the Schedule of Fines and charged as Additional Rent.


Community Rules - Noise Control

All Tenants have a right to the quiet enjoyment of their Dwelling Unit. Tenants are to refrain from excessive noise when playing music and/or television. Landlord respects your right to enjoy yourself, but not at the expense of your neighbor’s comfort and rights. Quiet time in the community is between the hours of 10:30 p.m. to 8:00 a.m. Use of the Common Areas during this time is prohibited. Repeat noise complaints due to negligence or mischief will be charged to Tenant as Additional Rent in accordance with the Schedule of Fines


Community Rules - Parking

All vehicles on the premises are required to have current plates and be in fully operable condition.

Vehicles parked illegally, in marked fire lanes, office or mail parking, or without a parking sticker may be issued a warning and towed at vehicle owner’s expense. Tenants are prohibited from calling a tow service. Parking in red zones may subject you to fines levied by City Parking Enforcement. Other parking violations may result in fees charged as Additional Rent. Landlord accepts no liability for parking tickets.

Open parking is available throughout the community for Tenants without garage or carport parking as well as for temporary guest parking.

Residents may not park in open parking without a parking permit obtained from the Landlord’s Office. Conditions apply. For Tenants who have garage parking, open parking is not permitted without the advance written consent of the Landlord.

If you sell your vehicle, please remove the existing parking sticker and place it on the new vehicle. Please be sure to notify the Landlord’s Office so records can be updated with the new vehicle’s information. Replacement parking permits for new vehicles may be subject to fees charged as Additional Rent.

Auto repairs of any type and car washing are not permitted anywhere in the community, whether in a garage, a carport, in open parking, or anywhere else, at any time. Please call the Landlord’s Office to let us know of any auto repairs or car washing.

Any vehicle that is not operational, has flat tires, wrecked, major dents, out of date plates, or any other conditions of disrepair, may be issued a warning notice. If the problem is not corrected within twenty-four (24) hours, the vehicle will be towed at the owner’s expense. Please call the Landlord’s Office to advise of illegally parked vehicles.

Motorcycles are to be parked only in garages, carport spaces (as applicable), or in designated motorcycle parking. The use of patios, entryways, or sidewalks for this purpose is prohibited.

The parking of recreational vehicles and work/commercial trucks anywhere in the community, whether in a garage, a carport, in open parking, or anywhere else, is prohibited. In addition, any work/commercial vehicles containing any visible or overt logo or branding of any kind are not permitted in the community.

Tenant is responsible for the appearance of Tenant’s garage area. Oil spills, stains, etc., are the Tenant’s responsibility. Please do your utmost to keep it in acceptable condition. Failure to do so may result in damages to the garage floor and the cost of repairs will be charged to your account.

Tenants are permitted one (1) vehicle per registered occupant identified in paragraph 2 of the Lease. Requests for additional vehicles may be granted in the Landlord’s sole, subjective and absolute discretion, and may be subject to Additional Rent.


Community Rules - Patios, Balconies, & Windows

Do not place towels, clothing, rugs or other objects over railings, balconies and patios, or stairways. Clotheslines are not permitted. Entryways, patios, and balconies are to be kept clear and unencumbered. Skateboards, rollerblades, bicycles, trash, shoes and other such items are not permitted to be stored there. In general, holiday decorations are permitted so long as they are tasteful and not affixed to the exterior of the building or patio area. Holiday decorations are accepted no earlier than 30 days prior to the holiday and must be removed within two (2) weeks of holiday. Landlord reserves the right to determine whether decorations are permissible or not.

Only proper patio furniture is permitted on patios/balconies. Storage of wood items, boxes, tires, flammable liquids, aluminum cans and other such items are not permitted.

To comply with insurance regulations, plants, planters or other objects that can fall are not permitted on patio or balcony ledges.

The use of foil, decorative stickers, colored drapes, bamboo screens, iron bars, or any other window covering other than those provided by Landlord is not permitted at any time. In addition, screen doors may not to be installed on your front door. Exterior lighting may be used along patio fencing only. Overhead lighting or lighting mounted to the building in any other manner is prohibited.

No grilling is allowed on the patio/balcony area as it poses a fire hazard. The Common Areas include a designated barbeque/grilling pavilion for your usage and convenience. Personal grilling, including storage of any such grills on the Premises, may result in fees charged as Additional Rent.

Bicycles are permitted to be stored on balconies and patio areas. No bicycles shall be parked under stairs, on stair landings, or in any such way so as to impede access to the Dwelling Unit. All bicycles stored on balcony and patio areas are to remain in good repair. Any bicycle that is not operational, has flat tires, major dents, or is of any similar condition of disrepair will be issued a warning notice and may be required to be removed from the balcony or patio area.

No loitering on any exterior stairway is permitted.


Community Rules - Pets

Subject to Landlord’s prior approval, as set forth in the Lease, no more than two (2) pets may be kept in each Dwelling Unit, provided they are not kept for breeding or raised for commercial purposes. Harboring a pet in your Dwelling Unit without the advance written consent of the Landlord is a violation of the terms of your Lease and may be subject to fees charged as Additional Rent.

Tenant is responsible for cleaning up after their pet should their pet soil any part of the Common Area. All pets must be kept on a leash within the community. Failure to obey leash laws, carry pooper scooper material to pick up droppings, and prevent pet waste in restricted areas may subject the Tenant to fees in accordance with the Schedule of Fines.

Fish and fish tanks must have the prior approval of Landlord but will be allowed as a matter of course, subject to the applicable pet deposit per tank, maximum of two (2) tanks per Lease, and maximum size of 10 gallons per tank. The deposit per tank is $250.00.

Reptiles may NOT be kept in your Dwelling Unit at any time.


Community Rules - Rent

Rent is due and payable on or before the first day of each month. You may pay online through our resident web portal on our website: brownstonespalisadepark.com. To avoid late charges, Rent must be received in the Landlord’s Office on or before closing on the 7th of the month. A late charge of 5% of the late Rent and Additional Rent payment will be due on any payments received on or after the 8th of each month. Rent received on the 8th of the month or later may be required to be paid in the form of cashier’s check or money order; no personal checks will be accepted.

Rent is to be remitted through the resident web portal and may be paid by online ACH, debit, or credit card. Any payment by personal check, cashier’s check, or money order is subject to the advance written consent of Landlord, which consent may be withheld in the sole, subjective and absolute discretion of Landlord. No cash will be accepted. Convenience Fees shall apply to any online ACH, debit or credit card transactions, as well as any authorized check or money order payments. Such fees are set forth in the attached exhibit to this Addendum.

Any payment returned unpaid by the payment provider for any reason must be redeemed by cashier’s check or money order within three (3) calendar days. Checks will NOT be redeposited. No personal check will be accepted from any Tenant who has one (1) check returned by the bank unpaid. Any Tenant who has one (1) payment returned due to Non-Sufficient Funds (NSF) may be required by Landlord, in Landlord’s sole, subjective and absolute discretion, to remit payment by cashier’s check or money order. NSF charges plus late charges will be assessed on any returned payments.


Community Rules - Security Cameras

The installation of any security equipment on the exterior of the Dwelling Unit is prohibited without the advance written consent of the Landlord. Any approved personal security equipment is permitted to be installed on the white trim piece around the front door only unless otherwise approved and confirmed in writing by Landlord. Installation on any other surface is strictly prohibited. Tenant assumes financial responsibility for damage to the Premises resulting from installation of any personal security equipment.

Tenant agrees to make data and video footage from any approved personal security equipment available to Landlord upon written request.


Community Rules - Trash

Dwelling Units are provided with two (2) individual Trash Carts, one for trash and one for recyclables. They must be kept in the garages at all times. For 1-bedroom Dwelling Units, Trash Carts are stored in a designated area at the side of each building. Tenants, excluding those in 1-bedroom Dwelling Units, are responsible for placing Trash Carts in the driveway in front of the garage on the appointed collection day by no later than 7:00 a.m. local time. Trash Carts that are not in place for collection by this time may be disqualified for collection. Trash Carts are to be placed at the intersection of concrete and asphalt surfaces approximately 12-18” apart. Lids on both carts must be fully closed. Trash Carts must be returned to the garage or designated storage area (as applicable) on the same day as collection. Trash and recyclables are to be well wrapped in a securely tied plastic bag and/or broken down and placed inside the Trash Cart(s). Failure to adhere to trash protocols may subject Tenant to fees in accordance with the Schedule of Fines and charged as Additional Rent.

Landlord is not responsible for hauling away non-trash items such as old furniture, tires, etc. Such items may not be deposited in/or around the Trash Carts or elsewhere in the community. Landlord is available to help coordinate the collection of any non-trash items. Collection of any non-trash items will be charged to Tenant as Additional Rent.

All boxes are to be broken down prior to being placed in the recycle Trash Cart.

Tenant is to use the assigned Trash Carts provided by Landlord. Failure to use the assigned, individually addressed Trash Carts may subject Tenant to fees in accordance with the Schedule of Fines, charged as Additional Rent.

Disposing of trash, recyclables, or waste of any kind in the community will be considered illegal dumping and subject Tenant to fees in accordance with the Schedule of Fines, charged as Additional Rent.


Early Move-Out & Transfers

Security deposits are collected at the time of move-in and refunded at the end of your term depending upon circumstances. After the end of your term, your deposit will be processed within 60-days and notice of a deposit refund or balance owed will be provided to you, including an itemized final account statement. Ask a member of our leasing team for more details.

If a new roommate moves in, he or she must fill out a rental application and meet the credit qualifications for the community. Contact a member of our leasing team for additional information about adding a new roommate or occupant to your lease.

Life circumstances can and often do change, and we do our best to provide any desired flexibility during your residency with us. There is a termination fee associated with an early termination of your lease agreement prior to the end of its term in the amount of 2.5x Rent and Additional Rent. Contact a member of our leasing team for additional information regarding an early termination of your lease.

If your renewal is approaching and you are interested in exploring other townhome homes, a member of our leasing team will be happy to assist you. If you are in the middle of your existing term, transfer requests will be considered on a case-by-case basis. Contact a member of our leasing team for more details about our transfer process.

If a roommate moves out prior to the end of your term or upon renewal of your term, the remaining leaseholder will need to re-qualify and meet the credit qualifications for the townhome.

Subletting is not permitted at the property. This includes, without limitation, short-term subletting or overnight stays arranged on third-party sites such as Airbnb.com, VRBO.com or other similar sites. Contact a member of our leasing team for additional information on lease terms.


Technology

A smart home platform for your LG appliances and devices, ThinQ puts control and convenience at your fingertips, so you can simplify life and enjoy the comforts of home. Download the free ThinQ mobile application to get started!

The myQ app allows you to check the status of your garage and entry doors to open and close or lock and unlock from anywhere. Download the free myQ app to open, close and monitor your garage door from anywhere!

The RentCafe Resident app is your partner in all things related to our community, especially when you’re on the go. We make it easy to pay rent, request maintenance, or reserve amenities. Download the free RentCafe Resident app to get started!

The SmartRent App puts comfort, control, and convenience in the palm of your hand in controlling your townhome's smarthome features. With custom controls, settings and more, it makes “there’s no place like home” ring even truer. Download the free SmartRent App and start customizing your smart home!